Shipping Policy

OxxRing is operated by Sichuangda Technology Limited, registered in Hong Kong SAR.

Sichuangda Technology Limited
UNIT 1009, 10/F, KING CENTER, 5-9 KA HING ROAD, KWAI CHUNG, HONG KONG
Email: support@oxxring.com

Customer support messages are usually reviewed within 1 business day.

Order Processing

Stocked online-order items are normally processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays are processed on the next business day.

Custom, special-size, bulk, and quoted orders may require additional production or handling time. The estimated lead time will be confirmed separately when applicable.

Shipping Options

Available shipping methods, rates, and destinations are displayed at checkout.

United States — Standard Tracked Shipping

Estimated delivery is normally 7–15 business days after dispatch.

Standard shipping is $5.69 for orders under $50. Orders of $50 or more qualify for free standard shipping.

Rates and delivery estimates for Canada and other supported destinations are displayed at checkout and may vary by destination.

Tracking

A tracking number will be sent by email after the order has been dispatched.

Tracking information may require 24–72 hours to update after the shipping label is created or the shipment is transferred to the carrier.

Duties and Taxes

Applicable duties and taxes, if any, are calculated or displayed at checkout based on the destination and selected shipping method.

Customers should review the complete order total before payment. We do not currently represent that all shipping methods include every destination tax or import charge.

Delivery Estimates

Delivery timeframes are estimates and are not guaranteed delivery dates.

Customs processing, public holidays, severe weather, remote-area delivery, carrier disruptions, or incorrect address information may cause delays.

If a shipment is significantly delayed or the tracking information has not updated for an extended period, contact support@oxxring.com with your order number.

Incorrect Addresses and Failed Delivery

Customers are responsible for providing a complete and accurate delivery address.

Additional shipping charges caused by an incorrect or incomplete address, refused delivery, or repeated delivery failure may be charged to the customer.

Lost or Damaged Shipments

If your shipment appears to be lost or arrives damaged, contact support@oxxring.com with your order number and supporting photos when applicable.

We will review the tracking information and work with the carrier to determine the appropriate replacement, refund, or other resolution.

Custom and Bulk Orders

Production time, shipping method, delivery estimate, and applicable charges for custom, special-size, and bulk orders are confirmed separately before processing.

Contact

For shipping questions, contact support@oxxring.com.