Refund policy

OxxRing is operated by Sichuangda Technology Limited, registered in Hong Kong SAR.
Unit 1009, 10/F, King Center, 5-9 Ka Hing Road, Kwai Chung, Hong Kong
Email: support@oxxring.com · WhatsApp: +852 62119054

Summary

  • Quality defect or wrong item sent by us: we put it right with a replacement or a refund, including the return shipping.
  • Standard, non-custom stock items: you may request a return within 30 days after delivery, on the conditions below. A return for a reason other than a defect, for example a size or material chosen when ordering, is not an unconditional refund.
  • Custom, made-to-order and specially quoted items: not returnable, except for a quality defect or our error.

Quality defects and our errors

If an item arrives defective, damaged in transit, or is not the item you ordered, contact us within 30 days after delivery. Include the order number, photos and a short description. We review the case and send replacement or return instructions. When the problem is a defect or our error, we cover the replacement or refund and the return shipping. Please wait for our instructions before sending anything back.

Returns of standard items for other reasons

  • Request the return within 30 days after delivery, before sending the item.
  • Items must be unused and in their original condition and packaging. We cannot accept items that have been installed, cut, lubricated, stretched or otherwise used.
  • You pay the return shipping, and the original shipping charge is not refundable.
  • After we receive and inspect the item, an approved refund covers the value of the returned item.

Choosing the right size: please check the inside diameter, cross-section, material and hardness before ordering. Our size finder, measuring guide and size charts can help, and we are glad to confirm a size before you order.

Custom and made-to-order items

Custom, made-to-order, specially sourced and quoted items are produced or procured to your confirmed specification and are not returnable, except for a quality defect or our error. Specifications are confirmed with you before production. Where a custom project requires it, a sample is confirmed during production before the bulk run.

Restocking fee

No restocking fee is charged.

Refund timing

Approved refunds are processed within 7 days after we receive and inspect the returned item, to the original payment method. Your bank or payment provider may need additional time to post the refund.

Exchanges

We do not process direct exchanges. Return the item as described above and place a new order for the item you need. For a defect or our error, we send the replacement.

Contact

For returns and order questions, email support@oxxring.com or message us on WhatsApp at +852 62119054. We aim to respond fast.